Privacy & Cookies Policy

BonVirtual Privacy & Cookies Policy
Last updated: 06th August 2024 

This Privacy Policy describes how BonVirtual (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https:// bonvirtual.com ​ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, this could be for changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we collect about you depends on how you interact with our Site, social media platforms and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

The type of personal information we collect 

Information that you directly submit to us through our Services may include:
 

- Contact details including your name, address, phone number and email.

- Order information including your name, billing address, shipping address, payment details & confirmation, email address and phone number.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the contact us from on our website, over the phone or via email.

- Company information including name/s, addresses, phone numbers and emails 

- Information including the services you view

- Personal Signatures 

- Personal details, photos and/or images

Some features of our Services, such as our website contact form, may require you to directly provide us with certain information about yourself. You may decide not to provide this information, but doing so may prevent you from using or gaining access to these features.

Information We Collect through Cookies

Cookies, also known as HTTP Cookies, are small files of numbers and letters which are sent to your browser from a website and stored on your computers hard drive. Like many sites, we use cookies to collect information. You can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties.

Information We Obtain from Third Parties

Lastly, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services 

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfil your orders and provide you with products or services you have requested, to perform our contract with you.

- When you visit our Site, open, or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services you have requested, including to process your payments, fulfil your orders, to send notifications to you related to your purchases or other transactions. To arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. You can opt out of email marketing and advertising at any time by emailing us at bonvirtualpa@gmail.com. 

- Communicating with you. We use your personal information to provide you with customer service & support and continually improve our Services. It is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Security And Retention Of Your Information

Please be aware that no security measures are perfect, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure networks to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations or resolve disputes. 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).

- With business and marketing partners.

- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties in order to carry out the services you have requested. 

- With our affiliates or otherwise within our business group, in our legitimate interests to run a successful business.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Your Data Protection Rights

Under data protection law, you have rights including:

- Your right of access - You have the right to ask us for copies of your personal information.

- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at bonvirtualpa@gmail.com if you wish to make a request.

We will not discriminate against you for exercising any of these rights. 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Bonvirtualpa@gmail.com or call 07488234236.